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02070968969 01619228644 info@restorehealthcare.co.uk

All bookings can be made through our website (Book training). However if
online booking isn’t possible, Please email info@restorehealthcare.co. UK
or admin@restorehealth.co.uk to request a booking form or call 01619228644 if you need assistance.

Booking confirmation

Once we have processed your booking, we will send you a confirmation email
that we have received your booking and also informing you that your place
on the course is guaranteed once payment has been received.


Payment must be made at point of purchase and can be made via:
Virtual Terminal: Phone to Phone. Or by BACS to

Restore Health Care Ltd
Lloyds Bank
Sort Code: 30-10-52,
Account Number: 15693460

Please quote receipt number in any correspondence.


All Restore health care training courses listed in the programme are
subject to VAT at the current rate. Course fees include tuition on the
day/days, certificates, all relevant course materials, and light

Refunds policy

If you fail to attend the course on which you are booked without giving
prior notice to Restore Health Care Ltd we will be unable to refund the
course fees or offer a transfer.

Early bird discounts

We encourage clients to book early to save *15% off* the course fee. The
early bird discount applies only PMVA courses. The discount will not be
available in combination with any other offers and places are subject to

Group discounts

If 3 or more people book on the PMVA courses on the same day the third
person qualifies for a 25% discount off the combined course fees. This
discount only applies to PMVA courses and cannot be used in combination
with any other offers and places are subject to availability.

Special requirements

Restore Health Care Ltd will make every effort to accommodate special
requirements that have been advised in advance on the
booking form, through our website.

Joining instructions

Joining instructions including outline of the day, health questionnaires,
venue details, map and local hotels details will be issued approximately
two to four days prior to the course. If you have not received your joining
instructions a day prior to the training course, please call: 07702041185.
Restore Health Care Ltd will not be held responsible for non-receipt of
joining instructions and refunds will not be issued under such

Course transfers

There is no charge for transferring your booking to the same course on an
alternative date provided you notify Restore Health Care Ltd well in
advance in writing up to 10 days before the start and if there is
availability. However, a transfer fee of 20% of the course fee (plus VAT)
will be payable if the notice is received less than 10 days before the
start of the original course. No refund will be made in the event of a
transfer. No more than one transfer will be allowed. Requests to transfer a
course must be made in writing and can be sent by email

Cancelling your place

If you notify Restore Health Care Ltd in writing (via email, letter or
fax) up to 10 working days before the start date of a course, you will
receive a full refund less an administration fee of 20% (plus VAT) of the
course fee. If you withdraw for whatever reason within the 10 day period,
the full fee will remain payable even if you are unable to nominate a
substitute attendee. Substitutions should be received by Restore Health
Care Ltd at least 48 hours prior to the course start date.


If you fail to attend the course on which you are booked without giving
prior notice to Restore Health Care Ltd we will be unable to refund the
course fees or offer a transfer.

Cancellation by Restore Health Care Ltd.

Where circumstances dictate, Restore Health Care Ltd upholds the right to
alter published programmes, trainers, fees or venues without prior notice.
In the event of a course being cancelled, and Restore Health Care Ltd is
unable to provide an alternative date within a month of cancellation, then
a refund of the course fee will be made but no compensation will be paid
for any additional costs incurred.


Details of the specific venue will be sent in the joining instructions for
all training courses.

Health and Safety Requirements

This is based on a satisfactory completion of delegate fitness
questionnaire for our Prevention and Management of violence and Aggression
(PMVA) and a Disclosure of any issues which might affect ability to
complete physical nature of this intensive training. This includes
pregnancy, as it may impede completion. It is advisable that prospective
delegates should seek medical advice and clearance from a qualified
practitioner before attending. For all other courses an honest disclosure
of any illness that will affect the learner’s ability is pertinent.

Dress code

Suitable dress code, for example, flat soles such as trainers, loose
clothing, and comfortable tops. All delegates are to avoid excessive
jewellery (Jewellery is best not to be worn or must be kept away for your
safety and that of others) hair must be tied back neatly and nails cut


Restore Health Care Ltd does not accept responsibility for anyone acting as
a result of information or views expressed on its training courses
including course material. Opinions expressed are those of individual
trainers and not necessarily those of Restore Health Care Ltd. Delegates
should take professional advice when dealing with specific situations.

Prevailing terms and conditions

Please note that this and all other Restore Health pre-contractual
documentation shall not constitute an offer. All services provided by
Restore Health Care Ltd are on the basis of Restore Health Care’s terms and
conditions and if you wish to engage any Restore Health Care services we
shall only provide them if you accept the Restore Health Care’s Terms. If
you offer to engage Restore Health Care on your own terms and conditions
then we shall only accept your offer on the Restorer’s Terms, which shall,
if we provide the services you offer to engage, prevail over any other
terms and conditions.