This Policy was last updated on 24 May 2018.
This Policy applies to any personal information that is gathered when you use our services, visit our Website, or otherwise interact with us. We have divided this Policy into different sections. Please go to the relevant section below for further information. The processing of your personal data complies with the General Data Protection Regulation (‘GDPR’).
We are Restore Health Care now abbreviated as RHC
We maintain our headquarters at:
Restore Health Care Ltd, Cardiff Bay, Falcon Dr, Cardiff CF10 4RU
For more information visit: www.restorehealthcare.co.uk.
Types of personal data we process
We may collect and process, whether or not on our own behalf or on behalf of one or more educational institutions, training organisations, Care Agencies the following categories of personal information:
Name, email address and other identifying information.
For example, we may record your name, email address, gender, date of birth, nationality, country of residence, education history, achievements, or test and assessments scores. Your contact details and personal account/registration details
Your contact details may include your address, telephone number, and email address. When you create a personal account or register for a service, we may also record your sign-in details and other information you provide when you create your personal account or fill in a registration form, or complete a Request a call Back form through our websites.
Our communication with you
When you send us an email or chat with us online or via social media, we save your correspondence with us.
Information we collect when you use our Website
When you visit our Website or use our services, we may register your IP address, browser type, operating system, referring website, web-browsing behaviour.
We may receive an automatic notification when you open (or open a link from) a newsletter.
Information in relation to social media
The information you choose to share with us
You may also choose to share information with us. For example, when you leave a comment for us on Facebook, fill out a survey, submit a contact or application form, leave a review or submit an entry for a training course, you have opted to share personal information with us, and/or complete any of our evaluation questionnaires and/or medical fitness questionnaires.
Cookies and similar technologies
When you use our Website for the first time, a cookie notice is shown. Restore Health uses the information collected through cookies strictly for the purposes stated in the Cookie Statement, found below.
How we collect your data
Restore Health collects personal information in a number of ways. Information is obtained, for example, when you visit our Website, complete our medical questionnaires, register on our Website, communicate with us via social media, or subscribe to our newsletter or by telephone through our contact centre.
We may also receive personal information from associated educational institutions, training organisations, subsidiaries, partners, or other service providers such as social care agencies you have registered with.
We collect some information by accessing your publicly available data, such as your Facebook or Linkedin, Twitter, or any public profile.
Purposes of processing your data
We process personal information for the following purposes:
Providing services to you and offer discounts to you. Promotional offers and (soft or hard) marketing process.
Restore Health processes personal data to provide our services. For example, personal data is processed so, for example:
Based on the service or training that you choose, we can send you programme recommendations that we believe best match your profile by email; text messages, or by a telephone conversation.
To make your user experience easier and more effective, we may assess how you use our services, and combine this data with information collected via your personal account, registration details, cookies, and similar technologies. This combination enables us to, for example, optimize our search algorithms, assess your entry criteria or match with particular training or educational opportunities.
For these purposes, Restore Health processes the following personal data: name, digital contact details, demographic information, shortlisted programmes, disciplines and countries of interest, funding situation, preferred start period, previous education or training information, work experience.
Restore Health is allowed to process personal data for these purposes for pursuing its own legitimate interest or those of the educational institutions; with the legitimate interest being to allow Restore Health to provide the best service it is able to, in order to align you with the training course or educational(programme) institutions of your choice.
To communicate with you
Restore Health processes contact details to communicate with you, answer your questions, or handle your complaints. This applies to both new delegates and (potential) clients/customers/partners.
For this purpose, Restore Health processes the following personal data: communication history, name, digital contact details, message. For (potential) clients, the following data is also processed: phone number, email, full names, Agency registered with.
Restore Health is allowed to process personal data for this purpose to pursue its own legitimate interests or those of the educational institutions, Agencies, or personal information of clients; with the legitimate interest being Restore Health to be able to communicate with you for providing the best service it can to align you with the best training on offer, best discounts on offer, best providers and other service providers of your choice. Especially, the legitimate interest services is that Restore Health an educational institution or other service provider concerned can respond in an effective and timely manner to any questions or complaint you might have.
Allowing you to provide reviews
Restore Health Care processes personal information when you have left behind a review about a specific training programme you have attended.
For this purposes Restore Health processes the following personal data (whether or not by means of a rating): programme, educational institution, personal life and overall experience with respect to the training attended. Restore Health will then automatically calculate an overall rating or score, which will appear on our portals along with any extra comments you have made.
Please note that any written reviews may be checked by Restore Health before exposing, automatically or manually, because Restore Health wants to make sure only high-quality reviews are being exposed. We only remove reviews in the following situations:
In case Restore Health or another organisation or institution or agency can prove a respondent did not train at the reviewed institution or program.
When the review includes abusive language, swearing, discriminatory remarks, threatening, or personal political, sexual, religious, and ethical viewpoints.
When the review promotes illegal or commercial activities.
When reviews are not the personal experience or opinion of the respondent.
If reviews are repeatedly pointed on a personal level on fellow reviewers.
If reviews are exposed in a repeatedly disturbing way.
If it includes contact details like phone numbers, addresses or links to other websites.
If reviewers pretend to be another person or organisation than itself.
If we suspect that a review isn’t genuine; for example, might be used to target a competitor.
If a review contains content that violates the rights of another person of the organization, intellectual property rights and privacy rights.
Reviews entered by the threat of extortion.
If you come across a review that includes any of the above, let us know: firstname.lastname@example.org
Restore Health is allowed to process personal data for these purposes because this is necessary for pursuing its legitimate interest. These legitimate interests being that delegates reviews have found to be extremely helpful when aligning potential clients with the best-fitted training programme which is the core of Restore Health services.
For statistical research
Restore Health processes personal information for the development and optimisation of its services. We use automatic tools to perform statistical research into general trends. We broadly examine how our users behave towards our services, as well as the preferences our users set. Statistical research helps us develop better services and offerings, allowing us to improve the design and content of our Website. We can also advise higher education institutions on how they can better serve you.
For this purpose, Restore Health processes the following personal data: name, digital contact details, demographic information, shortlisted programmes, disciplines and speciality of interest, funding situation, preferred start period, previous education or training information, work experience, IP address, cookies and comparable services, browser data, device specifications, referring website, browsing behaviour and website interactions, social media likes. We may also combine such aggregated data with information we receive from our subsidiaries, educational institutions, or from public sources.
Restore Health is allowed to process personal data for this purpose because Restore Health has a legitimate interest in developing and optimising its services. You can object to this processing on the basis of your particular situation.
For direct marketing purposes
Restore Health processes personal information for (direct) marketing purposes. This means we may use your personal information to send you newsletters, e-mails, text messages, promotions, or other marketing communications. We use the results of our analysis to tailor our marketing communications to your specific interests and preferences. For example, if our analysis shows that you may be interested in certain types of training courses, we may customize our newsletter and Website with content that is relevant to you. We may use different channels for our marketing communications, such as email, social media, and your personal online account.
For this purpose, Restore Health processes the following personal data: full names, digital contact details, telephone contacts, demographic information, shortlisted programmes, courses of interest, funding situation, preferred start period, previous education information, work experience, IP address, cookies and comparable services, browser, device specifications, referring website, browsing behaviour and website interactions, social media likes.
We may also combine such aggregated data with information we receive from our subsidiaries, educational institutions, social care agencies, other agencies, or from public sources.
Restore Health is allowed to process personal data for this purpose because you gave consent or because Restore Health has a legitimate interest. The consent can be withdrawn at any moment, and you can object at any moment to the processing of your personal data for direct marketing purposes when such processing is based on Restore Health or the educational institutions’ legitimate interest. The withdrawal of consent or exercise of your right to object does not affect the lawfulness of the processing prior to the moment of withdrawal or exercise of the right to object.
You may object or revoke your consent for receiving marketing communications at any time, by following the instructions in the relevant marketing communication or by sending an email to email@example.com.
To initiate and evaluate business relationships
Your personal data will be processed for the entering into agreements and the performance thereof to the point of commercial services and the managing of the business relations which emerge from them, including the performance of activities aimed at the expansion of our client database.
Disclosing or sharing data with third parties
We reserve the right to release personal information without your consent or without consulting you, when we deem it necessary to comply with our legal obligations, to enforce our terms and conditions, to protect the security of this Website, the business, or to prevent fraud.
Security and retention
Restore Health takes the safeguarding of your information very seriously. Restore Health will take appropriate technical and organizational measures to protect your personal data against loss or unlawful use. These measures include but are not limited to: facilities protected by appropriate security measures, encryption of devices, version tracking and access to our databases is limited to key personnel and IP addresses and use of it is logged. Personally identifiable information and account activity are also protected through the use of usernames and passwords. In order to help maintain the security of your information, you should protect the confidentiality of your username and password.
Your personal data will be retained for as long as required for the purposes described in this Policy, or insofar as is necessary to comply with our contractual or statuary obligations and to solve any disputes. In most cases, your personal data will be retained for forty-eight (48) months after your last activity, or until you request deletion. Restore Health retains your data for that period to optimize their services to you throughout your educational or training period, which statistical research has shown to usually span a period of more than thirty-six (36) months before you come for a new face to face training.
You can request access to or a copy of your personal data collected by us. You may also request the rectification and removal of personal data or the restriction of the processing of your personal data if there is a reason for doing so. You also have the right to data portability. You also have the right to object to a processing on grounds relating to your particular situation or against the processing of your personal data for direct marketing purposes.
To exercise your right(s), please send your written request, and if needed to be accompanied by a copy of your proof of identity, to firstname.lastname@example.org.
Modifications to this Policy
Questions or complaints
If you have any question or complaints about the processing of your personal data, please send an email to us at email@example.com. We will be happy to assist you. If you feel that your rights have been violated, you may also lodge a complaint using the same email address.
This Policy was last updated on 24 May 2018.